Virgin media can i receive

Amazon Prime Video: Amazon Prime subscription required. Offers require you to pay by Direct Debit and use eBilling. M Fibre Broadband: New customers only. M Fibre Broadband: Minimum term applies to your broadband service, check basket for details. Speeds refer to download speeds unless stated otherwise.

External factors may impact speed. Our ultrafast speeds are Mbps and above. Home environment, device limitations, number of users and time of day may affect WiFi performance.

Acceptable use policy applies. UK's fastest widely available broadband : Virgin Media M Fibre Broadband avg Mbps vs widely available provider download speeds, for verification see virginmedia. Gig1 Fibre Broadband avg 1,Mbps is available in selected areas. Terms apply. Unlimited broadband : No traffic management and no monthly data usage cap. External factors can affect speed. Available to Virgin Fibre customers on max 7 registered devices. WiFi connection required. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May Users can change their settings at any time in My Virgin Media.

Web Safe is not automatically turned on for customers joining before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

WiFi on the London Underground : Activation required. WiFi services available in station only. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Plus it will work with Hub 4 very soon. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant.

Gig1 Availability : Available in selected areas only — use our postcode checker to see if available in your area yet. Only available to customers on M50 broadband and above. Customers will receive enhanced firmware features for their Hub version 3 and 4 older Hubs will need to be upgraded at no extra cost and initially one WiFi pod. A second and third WiFi pod is only available to customers following assessment of the WiFi performance inside the registered account address.

Customer will be required to call into our Fault Centres and Virgin Media agent will complete assessment remotely. Delivery dates are subject to availability and could take over 30 days in busy periods. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge may apply, please see price guide here. This Legal Stuff applies as a separate contract in addition to your existing broadband agreement with us under our terms and conditions, which can be found here.

Promotion can be withdrawn at any time and is subject to stock availability. Further Legal Stuff applies — see virginmedia. What information will be collected as part of the Intelligent WiFi Plus service? We need to use information about the WiFi pods connected to your Hub and your connectivity experience for example slow WiFi speeds or signal drop outs so we can best manage your service.

We use this and personal information related to the service in accordance with our privacy policy, a copy of which can be found here. Reliability : December - December For more details, see our broadband speeds. Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , Virgin Mobile numbers and numbers starting within the weekend all day Saturday and Sunday periods.

Excludes indirect access, dial-up internet, , other non-geographic numbers, personal numbering, and paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive numbers subject to limit of minutes or calls per rolling 30 day period.

Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers starting within the weekend all day Saturday and Sunday periods. Excludes indirect access, dial-up internet, other non-geographic numbers, personal numbering, and paging charge-bands. Charges apply outside of inclusive minute.

Inclusive and numbers subject to a limit of minutes or calls per rolling 30 day period. Charges apply outside of inclusive minutes Fair usage policy applies.

Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers. Mobile numbers routed outside the UK will incur a charge. Call costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia. You should check with your network operator for rates.

Line Rental Saver: Is no longer available to new customers and existing customers renewing their existing Line Rental Saver. Existing Line Rental Saver customers are unaffected by the withdrawal of this product but won't be able to renew their Line Rental Saver.

Calls to mobile numbers: Unlimited calls to mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days i.

Call categories are aligned with your home phone Talk Plan. Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk Plan starting within the relevant period. You'll be charged for calls lasting longer than 60 minutes. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.

All calls are subject to a call connection fee of 19p. Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as personal numbering, mobile WiFi or paging services etc. You must keep your Talk Mobile package for at least 30 days.

Further terms and conditions apply, see virginmedia. Where there's no call charge specified the landline charge will apply. Excludes indirect access, dial-up internet, non-geographic numbers and special calls.

Provides inclusive anytime minutes of calls per rolling 30 day period to direct-dialled UK local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers.

Inclusive numbers subject to limit of minutes or calls per rolling day period. Provides inclusive anytime minutes per rolling 30 day period to direct-dialled UK local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers. Provides inclusive anytime minutes of calls per rolling 30 day period to Polish and German geographic landlines and mobiles. Provides inclusive anytime minutes of calls per rolling 30 day period to French geographic landlines and mobiles.

Excludes indirect access, dial-up internet, non-geographic numbers, special calls and numbers. Inclusive calls to Virgin Media National Directory Enquires : Only includes calls to from your home phone; charges apply for calls to from your mobile phone or other operators.

Excludes all third party directory enquiry services. Fair usage policy applies with a maximum of 10 calls per day. If you do exceed the allowance, we reserve the right at our sole discretion to charge you for the call 30p per call. Onward connection restrictions apply. Number transfer: Number transfer subject to availability. Where you've requested to keep your existing phone number, if your number hasn't been ported over within 24 hours of the activation date, you might be entitled to compensation.

To find out more, just get in touch with our team on for free from your Virgin Media phone or from another line. For details about how much it costs to call our team, view our calling costs page. Last Number Recall: Where a charge applies for using the cost is You'll hear an announcement when you dial if this charge applies.

Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use. Price disclaimer: While every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur.

In the event of conflicting pricing information, our Tariff Guide, which you can view at virginmedia. If you have less, your signal may be too weak to receive a call. Have you restarted your phone? Sometimes your phone needs a restart to reconnect to the network. If you restart your phone and you're still unable to receive calls but you have signal, you should check that you don't have the Do not Disturb feature turned on.

If you have tried the above and it's still not working, please contact us for help. If you're unable to send a text to any mobile number, try checking that your text message centre number is correct. Unfortunately, MMS messages are not supported on Virgin Mobile, but there are several apps available which will allow you to share photos and videos. Yes, you can indeed. The majority of premium rate text short-code services are available to Virgin Mobile customers.

If you are unable to send the text, do contact us for help. Likewise, if you choose to leave Virgin Media you'll keep your increased mobile data allowance on O2. Yes No Thank you for sending your feedback.

Skip to main content. Cookies on O2 We use cookies to help you get the best experience from our site and show you more relevant products. Ready to check out? Find out more about Virgin Media and O2 Help and support. I'm on Virgin Mobile, will I automatically switch to O2? When can I get Volt benefits in my area? How do I get Volt benefits? Volt benefits What are Volt benefits? How can I get free WiFi Pods? What happens if I can't get faster broadband where I live?

I'm already on both Virgin Media and O2, can I get a better deal now? Can I buy Virgin Media products from O2? Does this mean my O2 contract will change? Are you changing your company name or will both names still exist? For now, both O2 and Virgin Media will continue to exist separately, as well as together. Will O2 be sharing my personal data with Virgin Media and will that mean they can now contact me? Get help Will this impact the customer service I get from O2?

Will the joint venture with Virgin Media, impact the customer service I get from O2? Does this change how I make queries about my O2 account? Does this change how I make queries about my Virgin Media account or report a fault?

Can Virgin Media customers get help in an O2 store? Each type of broadband offers different speeds, varying reliability and different ways of data being transmitted. It is generally considered that when it comes to broadband the faster it is, the better your experience. Fibre to the Cabinet FTTC uses fibre optic cables right up to the street cabinet, and then a copper line telephone to connect the cabinet to your building.

Cable Cable broadband is a different type of fibre connection, and is the type of broadband Virgin Media offer. It still uses fibre optic wires from the broadband exchange to the local street cabinet. However, from the cabinet, it switches to using coaxical cables to your home.

We want you to get the most out of your Virgin Media broadband offering, so we have lots of great options so that you can find the best deal at the best price for you. Explore our broadband postcode checker to see the availability of our services and from there you can explore the best deals Virgin Media has to offer.

Take a look at our broadband deals and get a head start on finding the best package for you. Don't need a phone service? Scale it back with our broadband only option. See all Broadband and phone deals.

See all Broadband, TV and phone deals. It is a competitive market out there and there are a few different areas to think about before you select the best broadband package for you and your family. Having strong and reliable internet at home has perhaps never been more important; with home schooling, home working and home entertainment commonly all crammed under one roof.

Here are three areas you should consider as key factors before you take the plunge and get closer to grabbing a new broadband deal:. Having a faster broadband speed has a positive impact on downloads on your devices. Also factor in, the faster your internet, the more people you can have online at the same time; crucial for those Zoom school moments while a parent or sibling is also working.

Explore broadband speeds at Virgin Media. Many providers can offer you a bundle, where you can sort out your phone and TV services at the same time as getting a great broadband deal. Explore Virgin Media bundles. If you have a full house, or perhaps you are keen on downloading music or films, then you probably could use up a lot of data.

Maybe even gigabytes at a time! If this is you, then a generous and large daily limit, ideally unlimited broadband , will be for you.

Everyone has a budget, so regardless of your broadband needs and usage you should consider whether or not the deal is the right cost for your household. Pick the package which has the best value to your needs and consumption. You should always check how long your broadband contract is and choose the right one based on your circumstances and need for flexibility. Broadband packages and deals can come with added extras such as vouchers and free gifts. If these bonuses are important to you, you should check out what you can get when you sign up with Virgin Media.

Faster broadband means more high-quality streams. With Virgin Media, streaming the best shows has never been smoother, even in 4K. When you compare broadband deals , reliability is a huge factor. Which is good news, as our network is considered However busy your household is, you can find a broadband package to keep up with your streaming workload. From work-from-homers to hardcore gamers and video callers, our fibre broadband packages cater for everyone.

With our Fibre Broadband, the digital world is your oyster. At Virgin Media, we are keen to help as many homes and businesses we can by providing fibre broadband in their areas.

There are so many benefits of getting a fibre broadband deal with Virgin Media, none more so than the lightning fast speed. This is a considerable benefit to getting fibre. Our Gigabit broadband gives your 1Gbps of download speeds— straight to your Hub. Now everyone in your house can do more, view more and all log-on at the same time. Our unlimited packages are ideal for homes that are packed with the latest gadgets.

If you have a household which has gamers, streamers and a whole bunch of smart technology then you might want to check out our unlimited broadband deals. What does unlimited broadband actually mean though? Well, some companies such as BT and Sky offer unlimited broadband with certain conditions and caps such as fair usage limits, traffic management and speed throttling which will slow down your usage. At Virgin Media however; unlimited means unlimited.

You can do this with both your upload and download speeds to give you a comprehensive look at your current broadband speed performance. We've got speeds suitable for every household whether you're a casual browser and streamer, or your home is full to the brim of the latest smart home devices.

The length of contract on a broadband package is often connected to the type of deal or service you can expect to receive. Virgin Media currently offers 9, 12, 18 or 24 month contracts, and it is always worth weighing up the benefits and deals around and considering all the services you require, such as Sports channels, TV packages, the level of broadband speed you need or whether you might be moving home, before you decide on starting a contract for one of our packages.

In addition to this, we've got a range of fantastic, flexible, 30 day rolling broadband contracts on our superfast broadband packages. For this we recommend you have a look at our student broadband page and check out the packages and contract lengths available to you.

Your home, your rules. If you feel the burning need for a full sports, TV and phone bundle to go with your broadband, then we can help you with that at Virgin Media. Package all your entertainment, connection and landline needs together in a Virgin Media bundle. Combine epic TV with superfast broadband to build the ultimate home entertainment package. Get your broadband service and TV needs sorted in one go. Serve all your internet hungry devices and bring binge-viewing needs and film watching with Virgin Media TV Explore Broadband and TV deals.

Stay connected to the people and things you love with some incredible broadband and phone deals. Check out our broadband and phone deals. Explore our broadband only deals.

One of the simplest ways to make changes to your broadband, TV and phone services is through your My Virgin Media account. From here you upgrade parts of your package and see some of the top offers we have for you. With your first monthly bill with us you may notice some additional fees, these will usually be connected with set-up and installation charges. Have a quick log-on to your existing provider account or give customer services a call.

You might also find the length of your current contract in your latest or quarterly bills. This depends on your broadband provider. We will also explain how your service will be delivered and give you information on the installation options we offer and other extra we provide. Super-fast broadband with a fast, reliable service aren't the only things you will get when you sign up with Virgin Media. In addition to some great free gifts upon joining Virgin Media, you might also be eligible for a shopping voucher.

If you do have a voucher attached to your sign-up, then getting it is easy. Your Compliments Select voucher code email from email codes. From there you can redeem your voucher code and Edenred will send it to you by standard post within working days Monday to Friday. From repairs and servicing at no extra cost to helping kids surf safely, we're on hand to boost your broadband experience. Servicing and repairs are included. Our broadband comes with Web Safe included, giving you the option to block access to unsuitable or potentially fraudulent sites.

We take internet safety very seriously at Virgin Media. We know you value online safety as much as fast broadband speeds, which is why we strive to make sure you have all the tools for both. Our internet safety and parental control tools aim to give you a peace of mind so that you can enjoy our super-fast broadband - worry free.

Keeping children safe online is something that is extremely important to both Virgin Media and our customers so we have numerous measures in place in order to keep your surfing as safe an experience as possible. With Virgin Media Internet Security installed on your devices, you get anti-virus protection against malware and phishing scams that try to harm them and steal personal information.

Keep your protection up to date and stay web safe with Virgin Media. Banking, shopping, browsing and more — whatever you love to do online, award-winning security experts Virgin Media Internet Security have the tools to help you do it in confidence, wherever you access the internet. Your price will not increase during the minimum period except for broadband only packages.

Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details. What is a minimum period? When you take any services from Virgin Media you will be committing to taking that service for a minimum amount of time e. Virgin Media call this a minimum period, minimum term or minimum commitment period but they mean the same thing. Please check your basket for details of the minimum period that applies to the services you have chosen.

What if I cancel or move home? If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area — this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK — please use our postcode checker here to check availability.

You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here. For the full terms and conditions please click here. You may choose to receive a paper bill instead. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change.