Direct tv how long to install

I was sold a bunch of lies, prices and services I was promised were doubled. My service started on May I should mention I used to be a customer service rep and knew all about the ins and outs of that job helping people establish residential service. I was very upset and shocked. I wanted to terminate my service. I was very pleased. After countless calls, I was told I would be charged an early termination fee if I disconnected.

I contacted 7 On Your Side. In the meantime, I made more calls. My service was disconnected after 8 hours, though she said it would be done immediately. In the morning, I got an email from direct tv that a charge of early termination would be on my last bill. I called this morning to find out she never noted my account with the facts that she promised no ETF. This has been one nightmare after another! They are the worst Crooks ever! Thanks for letting us know Nomi, Sounds like you had a rough experience.

Perhaps if you make another call you could directly ask for a copy of your account notes? Out of curiosity, what other services are available in your area? Plus, they have no-contract options so you can pull the plug anytime without cancellation fees. Hi Trevor. I was with them over 10 years and they have been the best. Good suggestion to get a copy of the notes on my account. I think the real issue was that reps were not thoroughly reading the notes on my account and lazy.

That way you have records of what a representative told you, and you can also put a movie on or enjoy a drink while you chat. Let us know what happens.

Being an x Att employee I know what is expected out of the customer service reps. Could use the gift card for a number of things needed for the new place. The guy got on the phone and was eating he put me on hold for 8 mins. After 8 mins. By the way I told the first lady next week Friday. So I had to explain no next week Friday and he put me on hold again for another 5 mins. Came back on and confirmed installation date, This all took about an hour.

Come weds. I recieve an email stating by order was canceled. I called the toll free number and got some guy overseas who I couldnt understand and had to keep asking him to repeat himself slowly. He couldnt tell me why my order was canceled. Confirmed that he could place another order same everything and gift card, installation date etc…. Installation date came and the tech was very nice and all went well.

One month later I called asking for my gift card we all know where this is going , another overseas person, call back in one week. I called back and did get a english speaking rep in the USA very nice said I should hear back by friday. I now go back another week later and did get another english speaking USA rep that put a rush on my concern.

So why is it that a new customer has to go thru all this treatment and why do I even have to wheel and deal for my gift card? I can not reccommend the service to anyone and I personally am very dispointed that Att would allow this treatment to customers. Same as Mike Matthews.

Absolute worst experience I have ever had with a cable company… and we all know how low that bar is. I love the channel options you have, and the ability to get Sunday Ticket, but, I am seriously considering leaving Directv when my contract runs out next year.

Both freeze up on me at least once a week, prompting me to reset them at least once a week. I have had the Genie replaced twice, and the mini replaced once. That has been since June That is really sad…. Hey Jen, thanks for your thoughts!

Out of curiosity, do you know which versions of the Genie and Genie Mini you have? Thanks, Trevor. I will follow your advice and reach out to Directv with this information.

Worst customer service ever. We signed up for international and regular channels. Sales rep guarantee they were going to install only ONE antenna on our roof. We signed up under this condition. When the technician finished his job, there were 2 antennas on our roof. They said they are not going to remove. We have to remove our own and pay for the damage on the roof. It makes me want to back out of the deal if that is possible. I never write reviews on anything, but my experience with DirecTV was so horrible that I feel obligated.

After installation I never had any channels. I called times and they sent someone out twice and they never fixed it. Finally after 3 months of not having cable and calling multiple times they finally realized my zip code in their system was for north carolina and not ohio which was why I was not getting service. I would give this a 1 star. So where do I begin? I went to an authorized retailer my first mistake who signed me up and got me started.

In the first month I was back at the retailer, Not knowing he was just a retailer, but anyways. So I walked in, Not upset just confused. So he said he would…. So I called the number, They credited me, and turned it back on. Everything was great again right? Like uh what???? So I went back in to the store, second time in the same month They found two other people on the same account as me!! How does that even happen?

Great everything is good again right? LOL no. I called in and the computer tells me I have a past due amount and I need to pay my bill before he can help me. SO I asked for a representative and I was put on hold for 20 min before I decided to give up on talking to anyone human.

I am so upset I could cry! The first thing that irritated me about DirectTV was them not reusing equipment I already paid for.

Just another way to nickel and dime you. Not to mention I was on the phone with several representatives prior to my move and not one of them said I had to turn it in to the office I received it from. I called several times to see where the boxes were and was told each time they were on their way…. Thank you DirecTV.

I will never do business with you again nor will I ever recommend you to anyone else. Most dishonest company I have ever worked with. Promises made but after installation last week found out what I was promised is not actually included and will need to pay more to get what I was promised. Not happy! We recommend getting a copy of this if possible to hold the company accountable.

That is the only thing advantage that Directv has over Dish. I was a long time 5 years customer of Directv. In September I had a new roof put on my house and needed a simple realignment of the dish after the work was completed.

Are you kidding me? Three frickin weeks to get a tech out for a 2 minute job? I was set up by noon the next day. Directv will always jack up your rates and then you have to call in and threaten to disconnect your service at which time they will give you some discounts. Dish has better channels, better service, and better features. DISH blows Directv out of the water with technology. Customer service?

I called Directv yesterday and was on hold for a total of 48 minutes before I got to the person who could solve my minor problem returning the equipment. Their customer service has plummeted and they no longer give a damn about their customers at all. We suspended for 1 year after moving to Washington for a year.

We came back to our home.. Had direct TV activated but have had horrible experiences with ALL customer service reps to Supervisors not taking my calls. But he also helped my son, whose bill changed 3 different times.. And he truly is! Absolutely disgusting customer service and professionalism.

The installer disconnected and moved my internet modem and home phone from another provider and it was not until after he left did I discover neither worked anymore. Then after getting in touch with my internet provider in attempts to fix the issue I discovered that the DirecTV installer actually broke one of my phone jacks inside the house.

I have never had a worst experience with a cable company! On my first install I ordered 3 box, however the tech only came with two. Then gives me a AV box, and says just run a spliter off one of the two boxes he did bring.

What happens? And when I told them they lied to me and I wanted to cancel my service, they said that I am under a 2 year contract. If so you should be able to get some sort of direct compensation. I would have to look and see if I have anything in writing about the Visa card. I just have my notes of all the things they promised me if I switched back to Direct from U-Verse. And no I have not looked for another provider since I am under a 2 year contract with Direct.

This is the worst company that I have dealt with. They connect your calls to the Philippians and very often the people you speak with cannot speak English very clearly. I had to wait one hour to speak to a manager who spoke broken English. When I did speak to someone in the US the woman was very rude. They increased my bill by 50 percent and did not forewarn me. The discounts I supposedly had ended with no forewarning.

Please avoid these people. This is a ruthless company with little morals. They care nothing about their customers. Yes I also got outsourced service. After talking with my sister who has the same package as me I was extremely upset to find out that she pays less than me when she actually has more receivers! They are a group of rude rogues. I wish I had never signed a contract. Never again. Good luck, Kara.

I am a direct tv customer and have been for almost my entire life as my entire family has direct tv. This could be changing very soon. We are diehard Minnesota Vikings fans, however me living out of the state right now prevents me from getting the games.

I called to inquire about purchasing 1 game or 1 team for te season and was told that it was impossible. That did not stop them from trying to sell me movie channels at a discount price.

I am not a movie fan but a football fan thank you very much. We did this about 4 times in the past. When I informed the gentleman about this on the phone he pretty much called me a liar. I also inquired about getting a discount for ordering nfl ticket late in the season and he said it would be full price even if i ordered it on the last game of the season.

This is not a good way to keep customers. As I am no longer in a contract, I will be searching for alternate tv services. Any suggestions? Subpar performance issue during the political season. We pay for the NFL ticket too and receive service like this. There is not a cloud in the sky either. It has been this way for the last couple of months. They have monopolized the NFL coverage and have subversive customer service. I just tried calling here at am in the morning and was told by the autopilot voicemail I would have to wait until am.

They will only get better when they have something or someone to get compete with their sports tickets. I called to complain and they gave us a small discount. My husband likes the NFL ticket and that is why we have it.

To answer your question, no. If it helps, there are services out there that will call and negotiate with your TV provider on your behalf. It may take just as long, but you can put on a movie or show while you chat I do it all the time. I work for Directv and I can tell you how to lower your bill for free.

First, if you are in a contract forget it. The only way to save you money at that point is to reduce services. However, if you are out of contract or months from the end of your contract, call in and ask if you can negotiate a new contract.

We WANT to help you. And now that you are out of your initial contract, any new contract you qualify for will have discounts that last the full duration of the new contract.

We are not out to screw you, I promise. We are people and customers too, so as long as you can ride out the second year of your contract and if you are not too greedy or unrealistic in your expectations and finally as long as you get to the loyalty department the contracts dept.

And as a brief side note, I wish people would quit thinking we will be more helpful if you threaten to leave. If does not work with us. If we have an offer available to you we will apply it. As I mentioned, we want to help you. Day 1: was charged for a genie go of which was never purchased. The intaller called to tell the company that it was indeed incorrect and to adjust our payments. This never happened. I had to call to ask for the approx. It was guaranteed to be put back on my card.

I called about 3 more times to check if it was as a month want by with no credit. Each representative had no idea what was going on. That told me it was my credit card company. I called my credit card and they said otherwise. Finally after calling directtv again they said they would credit my directtv accou t instead as they admittedly claimed they were wrong. Then, they have me the wrong credit back. I had to call again. Worst company. Also, charges are ambiguous.

Our plan was the Choice plan and went up 50 dollars after the first year. Although this is stated in the contract to go up I was unhappy with the specific amount of increase.

When I called to ask what we could do they claimed just to downgrade our plan. No other options were provided to us and so we did to save money. My husband then called to see if other options were available, we were told we could get a lower plan and just pay for the sports channels for a small additional amount.

So we had to call back yet again and change to the entertainment package for about Geez, can you at least spare the 10 bucks for all the call backs we had to make! Unfortunately, we cannot leave the agreement without paying dollars. So, we are left completely unhappy with the plan paying more than the introductory rate and for a lower status entertainment plan I have to say, this is the worst place to deal with, I needed to express this on here to everyone.

Directtv is not the type of place that tries to make you stay. It is a. Horrible experience. All cable providers pricing is skyrocketing. Yes, Direct TV pricing is slightly less than Cox. However you pay for lower quality, the lack of efficiency and lack of programming such as with the Direct TV channel guide and channel selection i. Just curious, have they considered changing providers, and if so, to which provider?

That service will be cancelled. She agrees she made a gross error when she took the advice of her newly-built apartment complex management that was promoting Direct TV at the time.

In addition, I have another friend who has Direct TV. I did not use the TV remote at her house nor change the channels myself there. I am right there with John Gabriel. I am a DirecTV customer of 4 years. When I first signed on with them they said I had to sign a 2 year contract. This included 1 year of locked in rates, the 2nd year the price can change of which it did… my plan nor equipment changed.

I only lost some channels as they were suddenly no longer part of my plan. They hide the fact these are discounts and your plan will jump on your next billing cycle on the 13th month. I moved with my boyfriend to his place. He had the account put in his name as I still owned my home. I moved back to my home, had to reopen an account.

They had to set up a new account and BAM…. Nothing I could have done to prevent what mother nature had in store. I had the acct suspended until I was able to purchase new tvs, surround sound system, dvd players whole 9 yards. So my bills were put on hold. Well I got my new bill in and its over double what it was 2 months prior! I asked. Those do not carry over even if you have your account suspended. This company sucks the consumer dry, has hidden fees and has very poor customer service skills.

At that time the tech would swap even equipment. Next issue…. So I said ok lets check other plans and options…. So I get foreign channels, home shopping shows, no music channels, none of the channels I watch and local channels?

Sounds like a deal NOT!!! Well now I am going the antenna route. Hey Aimee, thanks for sharing your experience, although it definitely seems like you went through a lot of heartache in the process. We hope the antenna route goes well, but if not, be sure to let us know if you switch to another provider and how you like them!

Horrible customer service experience except one lady but charge still showing up on bill. I live in the sticks, so we are stuck between this terrible service or dish network.

So we have crap, and more crap. Customer service is lacking. Lemme tell ya, as soon as I am moved outta this cesspool louisiana, directv is gone. You guys are worthless. We have had nothing but billing issues with Direct!!

We have auto pay and every month our bill is different. My husband has had to call them every month for almost the past year to get it right and the problem is never fixed! I am beyond frustrated and want to cancel! Have you tried their chat help yet?

Plus, you can easily keep a record of your chats I just save it to the computer. Hope it helps. This is the worst company i have ever delt with. They dont care about there customers or people wanting there service.

I expect my full refund and additional credit do to all the incconvinience they have caused during these three months. But for sure they to cheap to pay anyone for incconvinience but charge to do installation at a high price and up there prices for tv entertainment and dont bother to show up.

I have been with Direct tv for over 3 years now and I canceled my services with them because I was periodically being charged for fraudulent charges, They have a different address for where the service is being provided which must be a system error on their end. When I canceled my service with them I was told that I am obligated to pay the cancellation fee which I ended up doing, 2 months pass I get a bill from them saying Ive ordered Nfl the day before I cancelled, I asked the lady to please take her time to see if I have ever ordered or watched such a thing in my history she said no you are correct but still we show you owe us This company is a complete rip off and fraud, What can I or should I do?

Have you tried contacting the Better Business Bureau? Perhaps they can help you address this situation. Keep us updated, especially in the event you find the right person at DIRECTV to talk to, or a third party mediator who resolves your issue. My bank decided to update my credit card and since then, dealing with DirectTV to make a payment has been a nightmare. Everytime, I keep asking them to solve the issue, and they keep saying they will to make me go away. I had to call back again and when I demanded something be done with this, I was promised that it was going to be escalated.

Hey Donna, sorry to hear that. It should be as simple as correcting the information in their system, as you said. At any rate, keep us updated with your situation and let us know if we Reviews. Customer service reps are not located in the U.

Said it was my fault for not paying my bill, but I was in the process of talking with them about restarting services. Absolutely hate directv…. I hope this company fails. Disgusted by Direct TV. I got all the details and he was very detailed and polite. I told him thanks and that I would talk to my husband when he got home.

He was excited and when I got home that night we sat down to call Direct TV to set up our bundle. This time we got a new representative. I even asked him the connection fees and what our first bill total would be. Then he set up the , Century Link, internet to come out Friday. First complaint is their their billing is very confusing. They have all these extra charges and no description of what they are.

They purposely try and be as vague as they can. They never cancelled. They said that my husband wasnt qualified to cancel, even though we gave all his information while signing up with Direct tv, they never recorded it.

After finally getting a chance to look at my paper mail, i see that century link is billing me for internet services.

She told me that the bundle never included internet. First off…. She then kept referencing to the paper mail. She said no where does the bill say internet. No description of what that word means. I told her despite not being able to understand the made up terminology on the bills, it was the several Direct TV agents that confirmed that internet was included. I even had a conversation with the agent I signed up for on how many devices I could use on 8 Mbps, so all of them saying internet included was not accidental.

That was literally her argument. Working in customer service, the customer might not always be right. I did get irritated, I told her I was lied to! How is this my fault?

She was so irritated at me for crying — and after not just her but a few irritated employees I can see that this is a trend from Direct tv. At my job, we sell Direct TV and dish satellite antennas. Honestly, I used to be extremely mad at DirecTV, but after reading through a great number of these comments, I am now just incredibly sad that this joke of a company has ripped off this many people.

The customer service is atrocious! Rude, condescending, inconsiderate, called me a liar, double-talked me, lied to me, insinuated that I cannot do basic math, I can keep going… The billing is unreliable! Changed monthly yet NO statements were provided so I have no idea exactly what I was paying for other than for them to be rude to me when I called in. The tech support is an utter joke! I have never paid an early termination fee to get out of a contract, but I was just THAT unhappy with these con artists.

I, too, was told that my package included internet, but when I called about it a few days after installation, the CS rep was adamant that this was not a service they even provided. I was treated as though I belonged in a looney bin for even suggesting that they had internet as a service. Simply a horrible, horrible, miserable experience that I would like to spare as many people from as possible.

I keep getting told they can do nothing for me. Does anyone have advice on how to handle this? Bad company I paid every Bill least they could do is stop ripping off customers and get better company morals. I switched Comcast to this because of the pricing and the deal of having the same amount being charged for 2 years! Not 12 months they never once mentioned that! But they sure Lied! I wish they would have honored what I was told over the phone!

But I will be switching providers in the next couple of days! Disconnected 3 times while trying to establish service. Took three phone calls to cancel my order. Bad, bad, bad. I was a Direct TV customer for almost 11 years. Never had any issues with customer service until today.

I was getting the lost satellite signal message. Have been thru heavy storms, blizzards, etc and very rarely lost my satellite signal. Back in I had a similar issue that I am having now called and the service tech walked me through the satellite set up and problem solved. This time totally different experience.

The first tech rep I spoke to did absolutely nothing. I asked her if this meant someone was coming to my house or were they calling me? She never clarified. I hung up and called back about ten minutes later and spoke with another rep. After listening to my issues she told me a tech supervisor would call me back in 5 to 10 minutes. She confirmed my phone number and we hung up.

Three hours later still no call back. All he did was tell me I had to pay the Again made no effort to help.

So I immediately hung up and called another provider and set up new installation. I am extremely disappointed with my experience today and now would never recommend it to anyone.

That said all good things must come to pass. Good-bye Direct TV. A Claim was put in for my house. Should big corporate business be able to get away with this or do we just have to roll over and let them do what Big Corporate wants to do. She agreed, so then I am here and see absolutely nothing good about it. They are not the same since ATT bought them. I dropped them after almost 10 years.

We'll even be there to help you with setting up DIRECTV Everywhere on your smartphone or tablet so that you can take your new service with you on the go. Cut your cable, and in as little as 48 hours, we could get you connected to America's 1 satellite network. Besides the fantastic television and movie packages to suit your entertainment needs, we also provide the most comprehensive and free installation process.

You don't have to worry about climbing ladders to install a satellite dish onto your roof or to run cables to your equipment. Our certified technicians will perform the work to get you hooked up quickly to ensure you have the best connection. Before our DIRECTV certified technician arrives, you should get written permission from a landowner if you rent an apartment, condo or other type of rental unit.

This process ensures that there will be no difficulties with the property owner when we attach the satellite dish to the roof or wall of the home. If you live in a homeowner's association community, you should also seek out written permission prior to the installation day.

We will require someone to be in the home on the day when our certified technician arrives. It doesn't have to be the homeowner if you are working that day. It could be a neighbor, relative or friend who is 18 years of age or older. We will also need access to your television so we can connect our cables. So all furniture or other possessions should be cleared away from around the television.

Can you install Dish Network yourself? Can Dish Network track receivers? SatelliteGuys Guru. How much is dish installation fee? Do you have to pay upfront for Dish Network? Does Dish Network still use satellite dish? Does Dish Network move you for free? Where should I put my satellite dish?

How can I get directv to lower my bill? Does directv have hidden fees? Is directv getting rid of channels? Can I get directv without a satellite dish? How much is the average directv bill? What do you do with directv equipment when you cancel? Does directv have senior discounts?